{"id":12,"date":"2026-08-25T08:09:13","date_gmt":"2026-08-25T08:09:13","guid":{"rendered":"https:\/\/new-nordic.dk\/?page_id=12"},"modified":"2026-08-25T08:09:13","modified_gmt":"2026-08-25T08:09:13","slug":"returnering_reklamation","status":"publish","type":"page","link":"https:\/\/new-nordic.dk\/en\/returnering_reklamation\/","title":{"rendered":"Returnering &#038; reklamation"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.27.7&#8243; header_font=&#8221;IBM Plex Sans Condensed||||||||&#8221; header_font_size=&#8221;36px&#8221; header_2_font=&#8221;IBM Plex Sans||||||||&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:heading --><\/p>\n<h1 data-section-id=\"19vzboc\" data-start=\"284\" data-end=\"311\" class=\"PDq2pG_selectionAnchorContainer\">Returnering &amp; reklamation<span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/h1>\n<p data-start=\"313\" data-end=\"432\">Hos New Nordic \u00f8nsker vi en enkel og gennemsigtig proces, hvis en vare skal returneres, ombyttes eller reklameres over.<\/p>\n<h2 data-section-id=\"14saxco\" data-start=\"434\" data-end=\"448\">Returnering<\/h2>\n<p data-start=\"450\" data-end=\"542\">Hvis du \u00f8nsker at returnere en vare, bedes du kontakte os hurtigst muligt efter modtagelsen.<\/p>\n<p data-start=\"544\" data-end=\"594\">Varer, der returneres, skal som udgangspunkt v\u00e6re:<\/p>\n<ul data-start=\"596\" data-end=\"748\">\n<li data-section-id=\"ni8f08\" data-start=\"596\" data-end=\"617\">ubrugte og uvaskede<\/li>\n<li data-section-id=\"urhyd5\" data-start=\"618\" data-end=\"653\">i samme stand som ved modtagelsen<\/li>\n<li data-section-id=\"g5ggxg\" data-start=\"654\" data-end=\"701\">uden m\u00e6rker, pletter eller andre tegn p\u00e5 brug<\/li>\n<li data-section-id=\"16cphq7\" data-start=\"702\" data-end=\"748\">i original emballage, hvor dette er relevant<\/li>\n<\/ul>\n<p data-start=\"750\" data-end=\"821\">Kontakt os altid inden returnering, s\u00e5 vi kan aftale den videre proces.<\/p>\n<h3 data-section-id=\"1c28b9z\" data-start=\"823\" data-end=\"854\">Specialtilpassede produkter<\/h3>\n<p data-start=\"856\" data-end=\"968\">Produkter, der er specialfremstillet eller tilpasset efter kundens \u00f8nsker, kan som udgangspunkt ikke returneres.<\/p>\n<p data-start=\"970\" data-end=\"1003\">Det g\u00e6lder eksempelvis varer med:<\/p>\n<ul data-start=\"1005\" data-end=\"1077\">\n<li data-section-id=\"ytc7g7\" data-start=\"1005\" data-end=\"1015\">logotryk<\/li>\n<li data-section-id=\"y4jidp\" data-start=\"1016\" data-end=\"1025\">broderi<\/li>\n<li data-section-id=\"86cs0\" data-start=\"1026\" data-end=\"1077\">anden individuel branding eller specialtilpasning<\/li>\n<\/ul>\n<p data-start=\"1079\" data-end=\"1197\">Hvis der er fejl eller mangler ved et specialtilpasset produkt, er du naturligvis stadig velkommen til at kontakte os.<\/p>\n<h2 data-section-id=\"hcd1qe\" data-start=\"1199\" data-end=\"1211\">Ombytning<\/h2>\n<p data-start=\"1213\" data-end=\"1304\">\u00d8nsker du at bytte en vare til en anden st\u00f8rrelse, farve eller model, bedes du kontakte os.<\/p>\n<p data-start=\"1306\" data-end=\"1361\">Ombytning afh\u00e6nger af, om den \u00f8nskede vare er p\u00e5 lager.<\/p>\n<p data-start=\"1363\" data-end=\"1438\">Eventuelle prisforskelle vil blive reguleret i forbindelse med ombytningen.<\/p>\n<h2 data-section-id=\"1nae4tg\" data-start=\"1440\" data-end=\"1454\">Reklamation<\/h2>\n<p data-start=\"1456\" data-end=\"1564\">Hvis du modtager en vare, der er beskadiget, forkert eller har en fejl, skal du kontakte os hurtigst muligt.<\/p>\n<p data-start=\"1566\" data-end=\"1598\">Send gerne f\u00f8lgende oplysninger:<\/p>\n<ul data-start=\"1600\" data-end=\"1722\">\n<li data-section-id=\"1uelpsa\" data-start=\"1600\" data-end=\"1613\">ordrenummer<\/li>\n<li data-section-id=\"9il9k2\" data-start=\"1614\" data-end=\"1644\">varenummer eller produktnavn<\/li>\n<li data-section-id=\"mj4sns\" data-start=\"1645\" data-end=\"1671\">beskrivelse af problemet<\/li>\n<li data-section-id=\"1se5k1\" data-start=\"1672\" data-end=\"1722\">billeder, der tydeligt viser fejlen eller skaden<\/li>\n<\/ul>\n<p data-start=\"1724\" data-end=\"1865\">Vi vurderer herefter sagen og finder den mest hensigtsm\u00e6ssige l\u00f8sning. Det kan eksempelvis v\u00e6re ombytning, erstatningsvare eller kreditering.<\/p>\n<p data-start=\"1867\" data-end=\"1966\">Hvis en skade er opst\u00e5et under transport, bedes du s\u00e5 vidt muligt ogs\u00e5 tage billeder af emballagen.<\/p>\n<h2 data-section-id=\"qzngfl\" data-start=\"1968\" data-end=\"2001\">Tilbagebetaling og kreditering<\/h2>\n<p data-start=\"2003\" data-end=\"2101\">N\u00e5r en aftalt returnering er modtaget og kontrolleret, behandler vi returneringen hurtigst muligt.<\/p>\n<p data-start=\"2103\" data-end=\"2266\">Da bestillinger hos New Nordic faktureres, vil en eventuel tilbagebetaling normalt ske ved <strong data-start=\"2194\" data-end=\"2265\">kreditering af fakturaen eller tilbagebetaling efter n\u00e6rmere aftale<\/strong>.<\/p>\n<p data-start=\"2268\" data-end=\"2317\">Vi kontakter dig, n\u00e5r returneringen er behandlet.<\/p>\n<h2 data-section-id=\"9p2otj\" data-start=\"2319\" data-end=\"2332\">Returfragt<\/h2>\n<p data-start=\"2334\" data-end=\"2463\">Medmindre returneringen skyldes en fejl fra New Nordics side, betaler kunden som udgangspunkt selv omkostningerne ved returfragt.<\/p>\n<p data-start=\"2465\" data-end=\"2582\">Hvis du har modtaget en forkert, beskadiget eller mangelfuld vare, aftaler vi med dig, hvordan varen skal returneres.<\/p>\n<p data-start=\"2584\" data-end=\"2661\">Vi anbefaler, at returvarer sendes med en forsendelsesmetode, der kan spores.<\/p>\n<h2 data-section-id=\"16epwmx\" data-start=\"2663\" data-end=\"2676\">B2B-kunder<\/h2>\n<p data-start=\"2678\" data-end=\"2846\">New Nordic henvender sig prim\u00e6rt til virksomheder. Ved handel mellem virksomheder kan s\u00e6rlige vilk\u00e5r v\u00e6re aftalt i forbindelse med tilbud, ordre eller samarbejdsaftale.<\/p>\n<p data-start=\"2848\" data-end=\"2961\">Hvis der er aftalt individuelle handelsbetingelser, har disse forrang for de generelle oplysninger p\u00e5 denne side.<\/p>\n<h2 data-section-id=\"17k4upd\" data-start=\"2963\" data-end=\"2988\">Har du brug for hj\u00e6lp?<\/h2>\n<p data-start=\"2990\" data-end=\"3101\">Har du sp\u00f8rgsm\u00e5l vedr\u00f8rende returnering, ombytning eller reklamation, er du altid velkommen til at kontakte os:<\/p>\n<p data-start=\"3103\" data-end=\"3151\"><strong data-start=\"3103\" data-end=\"3117\">New Nordic<\/strong><br data-start=\"3117\" data-end=\"3120\" \/>Capellavej 30<br data-start=\"3133\" data-end=\"3136\" \/>8270 H\u00f8jbjerg<\/p>\n<p data-start=\"3153\" data-end=\"3232\"><strong data-start=\"3153\" data-end=\"3164\">E-mail:<\/strong> <a data-start=\"3165\" data-end=\"3181\" class=\"decorated-link\" rel=\"noopener\" href=\"mailto:at@new-nordic.dk\">at@new-nordic.dk<\/a><br data-start=\"3181\" data-end=\"3184\" \/><strong data-start=\"3184\" data-end=\"3196\">Telefon:<\/strong> +45 31 16 03 04<br data-start=\"3212\" data-end=\"3215\" \/><strong data-start=\"3215\" data-end=\"3223\">CVR:<\/strong> 40172238<\/p>\n<p><!-- \/wp:heading --><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>Returnering &amp; reklamation Hos New Nordic \u00f8nsker vi en enkel og gennemsigtig proces, hvis en vare skal returneres, ombyttes eller reklameres over. Returnering Hvis du \u00f8nsker at returnere en vare, bedes du kontakte os hurtigst muligt efter modtagelsen. Varer, der returneres, skal som udgangspunkt v\u00e6re: ubrugte og uvaskede i samme stand som ved modtagelsen uden [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Gift cards<\/li>\n<li>Downloadable software products<\/li>\n<li>Some health and personal care items<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul>\n<li>Book with obvious signs of use<\/li>\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading {\"level\":3} -->\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:heading -->\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n<!-- \/wp:heading -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. 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