Delivery

At New Nordic, we aim to make delivery fast and straightforward.

Delivery Time

Standard products are normally delivered within 3–4 business days, depending on stock status and

For orders with logo printing, embroidery or other customisation, a longer delivery time should be expected. The estimated delivery time will be provided in connection with the order or by agreement.

Stock Status

Stock status on the website is updated regularly based on data from our suppliers.

However, minor timing differences may occur between the stock status shown on the website and the actual stock available from the supplier.

If an ordered product is unexpectedly unavailable, we will contact you as soon as possible and find a suitable solution.

Delivery Address

When placing an order, you can provide both a billing address and a delivery address.

If the delivery address is the same as the billing address, you can use the same address for both.

It is the customer’s responsibility to ensure that the delivery information provided is correct.

Shipping

Shipping costs depend on the order and delivery method and will be shown during the ordering process or agreed separately.

For larger orders or special delivery requirements, shipping and delivery can be agreed individually.

Delays

We always aim to meet the stated delivery time, but delays may occur with carriers, suppliers or due to other circumstances beyond our control.

If we become aware of a significant delay, we will contact you as soon as possible.

Receipt of Goods

We recommend that you inspect the delivery upon receipt.

If a package or product is damaged, incorrect or defective, please contact us as soon as possible and, where possible, include photos of both the product and the packaging.

Read more on our Returns & Complaints page.

Contact

If you have any questions about delivery or a specific order, you are always welcome to contact us:

New Nordic
Capellavej 30
8270 Højbjerg

Email: at@new-nordic.dk
Phone: +45 31 16 03 04
CVR: 40172238