Terms & Conditions
1. General
These Terms & Conditions apply to purchases made from New Nordic via new-nordic.dk.
New Nordic primarily serves businesses and organisations. Unless otherwise agreed in writing, the terms below apply to all orders.
New Nordic
Capellavej 30
8270 Højbjerg
CVR: 40172238
Email: at@new-nordic.dk
Phone: +45 31 16 03 04
2. Prices
All prices on the website are generally displayed in Danish kroner.
Where both prices including and excluding VAT are shown, this is clearly stated on the product page.
New Nordic reserves the right to change prices, product ranges and terms without prior notice. The price applicable to an order is the price shown at the time the order is placed, unless there is an obvious error.
For larger orders or special assignments, individual prices or discounts may be agreed.
3. Orders
An order can be placed through the webshop or by separate agreement with New Nordic.
Once an order has been placed, the customer will receive an order confirmation or other confirmation that the order has been registered.
If, unexpectedly, a product cannot be delivered, or if there are significant changes to the delivery time or other conditions, we will contact the customer as soon as possible.
4. Payment and Invoicing
Payment is generally made by invoice.
The invoice will be sent to the email address provided in connection with the order or customer account.
The payment deadline will be stated on the relevant invoice or in another written agreement.
In the event of late payment, interest and fees may be charged in accordance with applicable regulations.
5. Delivery
Delivery times depend on the product, stock status and any customisation.
Standard products are normally dispatched as soon as possible after the order has been processed. Products with printing, embroidery or other customisation may require a longer delivery time.
The expected delivery time may be provided in connection with the order or upon request.
New Nordic cannot be held liable for delays caused by circumstances beyond our reasonable control, including delays caused by carriers or suppliers.
6. Stock Status
Stock status on the website is updated regularly based on supplier data.
Minor timing differences may occur between the stock status shown on the website and the actual stock available from the supplier.
If an ordered product is unavailable, we will contact the customer as soon as possible with suggestions for an alternative product, later delivery or another solution.
7. Printing, Embroidery and Customisation
New Nordic offers, among other things, logo printing, embroidery and other individual customisation.
The customer is responsible for ensuring that any logo, graphics, text or other material submitted may legally be used.
Colours, size and placement of printing or embroidery may vary slightly depending on the material, product and production method.
For customised production, New Nordic may provide a proof or other approval material before production begins. It is the customer’s responsibility to review and approve the information.
Once a customised order has entered production, it generally cannot be changed or cancelled.
8. Returns
Standard products may only be returned by prior agreement with New Nordic.
Returned products must be unused, unwashed and in the same condition as when received.
Customised products, including items with logo printing, embroidery or other individual customisation, generally cannot be returned.
Please also see our Returns & Complaints page page for further information.
9. Complaints
If a product is defective, damaged, delivered incorrectly or otherwise faulty, the customer must contact New Nordic as soon as possible after discovering the issue.
Please provide the order number, product number, a description of the issue and, where relevant, photos of the problem.
We will then assess the matter and find an appropriate solution.
10. Product Information
We make every effort to ensure that product descriptions, images, colours, sizes and other information on the website are as accurate as possible.
However, minor variations in colour reproduction may occur depending on the screen, production process and material.
Availability of colours and sizes may also vary between individual products.
11. Liability
New Nordic is not liable for indirect losses, operating losses, loss of profit or other consequential losses, unless otherwise required by mandatory law.
New Nordic’s total liability may not exceed the value of the specific order to which the claim relates, unless otherwise required by mandatory law.
12. Force majeure
New Nordic is not liable for failure or delay in performance where this is caused by circumstances beyond our reasonable control.
This may include, among other things, strikes, fire, natural disasters, transport problems, government intervention, war, cyberattacks or significant supplier failures.
13. Personal Data
We process personal data in accordance with our Privacy Policy. Privacy Policy.
Personal data is used, among other things, for order processing, delivery, invoicing and customer service.
14. Governing Law and Jurisdiction
Transactions with New Nordic are governed by Danish law.
Any disputes will first be sought resolved amicably between the parties. If this is not possible, the matter will be decided by the Danish courts in accordance with applicable rules.
15. Contact
If you have any questions about these Terms & Conditions or an order, you are welcome to contact us:
New Nordic
Capellavej 30
8270 Højbjerg
CVR: 40172238
Email: at@new-nordic.dk
Phone: +45 31 16 03 04