Returns & Complaints page

At New Nordic, we aim to make the process simple and transparent if a product needs to be returned, exchanged or reported as faulty.

Returns

If you wish to return a product, please contact us as soon as possible after receiving it.

Returned products must generally be:

  • unused and unwashed
  • in the same condition as when received
  • free from marks, stains or other signs of use
  • in the original packaging, where relevant

Please always contact us before returning a product so that we can agree on the next steps.

Customised Products

Products that have been specially manufactured or customised to the customer’s requirements generally cannot be returned.

This includes, for example, products with:

  • logo printing
  • embroidery
  • other individual branding or customisation

If there is a defect or issue with a customised product, you are of course still welcome to contact us.

Exchanges

If you wish to exchange a product for another size, colour or model, please contact us.

Exchanges are subject to availability of the requested product.

Any price difference will be adjusted as part of the exchange.

Complaints

If you receive a product that is damaged, incorrect or defective, please contact us as soon as possible.

Please provide the following information where possible:

  • order number
  • product number or product name
  • description of the issue
  • photos clearly showing the defect or damage

We will then assess the matter and find the most appropriate solution. This may, for example, be an exchange, replacement product or credit.

If the damage occurred during transport, please also take photos of the packaging where possible.

Refunds and Credits

Once an agreed return has been received and inspected, we will process it as soon as possible.

As orders with New Nordic are invoiced, any refund will normally be handled by crediting the invoice or by refund according to separate agreement..

We will contact you once the return has been processed.

Return Shipping

Unless the return is due to an error on New Nordic’s part, the customer is generally responsible for the cost of return shipping.

If you have received an incorrect, damaged or defective product, we will agree with you how the product should be returned.

We recommend sending returned products using a trackable shipping method.

B2B Customers

New Nordic primarily serves businesses. For business-to-business transactions, specific terms may have been agreed in connection with a quotation, order or cooperation agreement.

If individual terms and conditions have been agreed, these will take precedence over the general information on this page.

Need Help?

If you have any questions regarding returns, exchanges or complaints, you are always welcome to contact us:

New Nordic
Capellavej 30
8270 Højbjerg

Email: at@new-nordic.dk
Phone: +45 31 16 03 04
CVR: 40172238